BILLING & PAYMENTS

We accept all major debit and credit cards: VISA, VISA Electron, MasterCard, Maestro and AMEX. 

If you’re having trouble with payment, please ensure that you are using one of our accepted payment methods and that you have sufficient funds on your card.

All orders must be purchased through our website and paid at the time of check out.

ORDERS & SHIPPING

Virago currently ships to United States, Canada, Australia, New Zealand, and Europe.

Please, check our Shipping Policies here

All orders will be dispatched from our warehouse within 3 business days.

All shipping times exclude clearance/customs delays.

Some countries outside of Australia, USA, UK and Europe may be subject to additional customs & import fees.

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email or in Track You Order menu. If you haven't received an email yet, don’t stress! Your order will usually take around 1-2 business days to be dispatched.

*Please note, tracking can take around 24 hours to update after dispatch.

Please contact support@viragobags.com as soon as possible. In some cases, we may be able to change the address for you if your order hasn't already been processed by our warehouse. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, we may contact you or your order may be refunded once we are notified that the order has been returned/received.  

*Please note that shipping charges are non-refundable.

RETURNS & REFUNDS

Please see our Returns & Refunds policy here.

To be eligible for a refund or exchange for defective or damaged products, you must first email us within 14 days of receiving the products at support@viragobags.com with proof (video or image) of the defective or damaged items, and we will send you a replacement item immediately.